Privacy Policy

This Privacy Policy explains how PetSafe Diagnosis ("we," "us," "our," or "Company") collects, uses, discloses, and otherwise processes personal data when you visit our website, use our diagnostic platform, or interact with our services. We are committed to protecting your privacy and ensuring transparency about our data practices.

1. Information We Collect

We collect information in several ways to provide and improve our pet-safe home storage diagnostic services:

• Contact and Inquiry Data: When you submit a diagnostic inquiry form, contact us via email, or request information about our services, we collect your name, email address, phone number, and the details of your pet-safety concern or storage challenge.
• Diagnostic Assessment Data: When you use our diagnostic platform to identify storage hazards and pet-safety issues, we collect your responses to diagnostic questions, pet information (species, age, behavior patterns), and details about your home storage environment.
• Usage and Log Data: Our servers automatically record information about your interactions with our website and platform, including your IP address, browser type, pages visited, time spent on pages, and the date and time of your visits.
• Cookies and Similar Technologies: We may use cookies, web beacons, and similar tracking technologies to remember your preferences, understand how you use our platform, and improve your experience. These may include session cookies (temporary) and persistent cookies (longer-term).
• Device Information: We may collect information about the device you use to access our services, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver and improve our diagnostic platform and pet-safe storage solutions;
• To respond to your inquiries, provide customer support, and address your pet-safety concerns;
• To personalize your experience and tailor diagnostic recommendations based on your pet's behavior and your home environment;
• To conduct analytics and understand how users interact with our platform to enhance functionality and user experience;
• To send you educational content, product updates, and information about pet-safe storage practices (with your consent where required);
• To comply with legal obligations and enforce our terms of service;
• To prevent fraud, abuse, and security incidents;
• To conduct research and development related to pet-safe home organization systems.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. These tools help us:

• Remember your preferences and diagnostic progress;
• Analyze platform usage patterns and user behavior;
• Measure the effectiveness of our content and recommendations;
• Deliver a more personalized experience.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform. We do not use cookies to collect payment information or sensitive financial data.

4. Data Sharing and Third Parties

We do not sell your personal data. However, we may share your information with:

• Service Providers: We may engage third-party service providers (such as hosting providers, email delivery services, and analytics platforms) who process data on our behalf under confidentiality agreements and data processing terms.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect our legal rights and the safety of our users.
• Business Transfers: If PetSafe Diagnosis is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change.

We ensure that any third-party processors are contractually obligated to protect your data with the same level of care we apply.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Contact and inquiry data is retained for up to 3 years unless you request deletion;
• Diagnostic assessment data is retained for up to 2 years to allow you to review past recommendations and track improvements;
• Usage and log data is retained for up to 12 months for analytics and security purposes;
• Cookies are retained according to their type (session cookies expire when you close your browser; persistent cookies may remain for up to 1 year).

You may request deletion of your data at any time by contacting us, subject to legal and operational requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a portable, machine-readable format.
• Right to Withdraw Consent: If we process your data based on your consent, you may withdraw that consent at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional emails by clicking the unsubscribe link in any message or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials you create.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete such information promptly. If you believe we have collected data from a child under 13, please contact us immediately.

9. International Data Transfers

PetSafe Diagnosis is based in Kadıköy, Marmara Region, Turkey. If you access our services from outside Turkey, your data may be transferred to, stored in, and processed in Turkey and other countries. By using our services, you consent to the transfer of your data to countries outside your country of residence, which may have different data protection laws. We will take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by PetSafe Diagnosis. This Privacy Policy applies only to our services, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party services before providing your personal data.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data privacy concern, please contact us:

We will respond to your request within 30 days or as required by applicable law.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "last modified" date below. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

Last Modified: January 2026